Client Responsibilities

Although the following items are usually the responsibility of the client, if any customer requires special consideration or assistance, our ETP manager and staff will be happy to oblige. You must simply inform your manager of your expectations during the estimate process.

  • Removal (and return) of pictures, curtains, small items and breakables.
  • Removal (and return) of smaller furniture items.
  • Removal (and return) of light and socket plates (note: in some cases the painters will complete this task).
  • Items such as large modular desks, filing cabinets and other unusually heavy items are the responsibility of the client to move.
  • All garbage will be bagged by the crew and the client will be responsible for placing garbage for curb collection. (Note: All cans of paint will be empty and all items within the bags will meet collection standards).
  • Unplug computer / electronic devices / shut down if necessary.
  • It is noted that in some cases that a client may not be able to complete the tasks required above. Our staff can, at times, take on some of these tasks and in such cases there will be an extra charge added to the work order.
  • The client will also be responsible for the final inspection with the manager and their staff on the day of completion. This will be done after the manager and staff have completed their initial inspection and rectified any deficiencies they have found.

Although the following items are usually the responsibility of the client, if any customer requires special consideration or assistance, our ETP manager and staff will be happy to oblige. You must simply inform your manager of your expectations during the estimate process.

  • Removal of all deck furniture and other items that are in close proximity to the house.
  • Closing all windows prior to the power washing of the house.
  • Opening of all windows just after painting to ensure they are not painted shut.
  • Inform immediate neighbours of painting work being done and, where necessary, gain permission to use neighbouring properties in order to facilitate access to various areas on the project.
  • The client will also be responsible for the final inspection with the manager and their staff on the day of completion. This will be done after the manager and staff have completed their initial inspection and rectified any deficiencies they have found.
  • All garbage will be bagged by the crew and the client will be responsible for placing garbage for curb collection. (Note: All cans of paint will be empty and all items within the bags will meet collection standards).
  • Remove vehicle(s) from driveway.
  • Dogs should be kept indoors.
  • Small children should be kept away from work areas.

The Interior and Exterior Painting client responsibilities are still largely applicable to preparing for your commercial painting project. However, here are a few extra items to review ahead of your project as well.

Getting your construction site ready for painting:

  • Colour schedules must be confirmed with us prior to arrival
  • All drywall to be painted should be finished and paint ready
  • All construction equipment should be removed from all areas being painted
  • All areas must be swept and vacuumed prior to our arrival
  • A safe area for storage of equipment and materials should be available.

Getting ready for Epoxy floors painting:

  • Floors should be vacuumed and swept prior to our arrival
  • Any equipment, materials or boxes should be removed from the floor area.
  • A Ventilation plan will have been established by us and should be followed for our arrival
  • All activity in the area must cease for several days during and after work completion. Informing all staff and visitors of the plans for painting should occur prior to our arrival
  • Signs should be posted prior to our arrival
OUR PROCESS

Our Process – Simple. Professional. Well Communicated.

1
Quoting

It begins with a quote request; then, a follow-up call to go over the project and arrange a site visit. We will create a custom and detailed quote(s) from our onsite review.

2
Booking

Once you review your quote(s), you can proceed to book the job by calling your estimator or their office, sending an email, text, or accepting it through our online quote system.

3
Scheduling

In the booking process, we will confirm options for start dates. Then there is a discussion and a plan created for colour options. Once approved, a team is scheduled for your project.

4
Production

When our team arrives, onsite preparation and painting will commence—completing the project in a timely and efficient manner, ensuring the high standards for Elite projects.

5
Completion

Upon completion and inspection, we will clean the site removing all gear/equipment. We will then protect the quality of your project with our two-year guarantee. We will provide you with an invoice for review.

Have Questions?

877.663.5483

Contact us today. One of our painting professionals would be happy to help!

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